Refund policy

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. (if it was free delivery, then that was free to you because we paid the shipping, so we would deduct the cost that we paid for shipping the package to you, from the refunded amount). To return an item(s) in original condition and unused- you can use the Return tab on the Store Website. You can pay for shipping at the time of the return, or alternatively you can have us pay for the return and that expense will be deducted from your return. 

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. We will need your assistance in dealing with the post office to have them take responsibility for the damage. (sometimes they make strange requests; like they want the customer to take the damaged box into your local post office to verify the damage themselves – like they don’t trust you, us or the images provided). Thank you for your willingness to cooperate with this, should it be necessary. 

Wrong shipping address: There have been occasions where the shipping address has been entered incorrectly. If the items were shipped to this address, and it is incorrect; then we have to wait for their return. IF an error was on the part of the client ordering, then the shipping fee will need to be paid before reshipping the items (regardless if the original order was free shipping or not. As we still had to pay for that original shipping, it isn’t fair to ask us to pay for shipping 2x when the error was not our fault). IF “The Wendy Way” is the cause of the error, then of course, we will make it right!

If you have any further questions, please don’t hesitate to contact us at 360-943-1700 Text/Call or email us at Wendy@SavingFaceSkinspa.com