Refund policy

REFUNDS, RETURNS & EXCHANGES POLICY

Saving Face Skinspa Inc. / The Wendy Way

Last Updated: September 2, 2026

We want you to be happy with your purchase. If you need to return an item, please review the policy below.

RETURNS

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused;

  • In its original condition; and

  • In its original packaging, when applicable.

To initiate a return, please use the Return tab on our website and follow the instructions provided.

You may choose to pay the return shipping cost when you initiate the return. Alternatively, you may request that Saving Face Skinspa Inc. cover the return shipping cost, in which case the return shipping expense will be deducted from your refund.

SHIPPING COSTS ON RETURNS

Original shipping costs are non-refundable.

If your order qualified for free shipping, the shipping was not actually free to Saving Face Skinspa Inc. We paid the carrier's shipping cost on your behalf.

Therefore, when an eligible return is processed, the actual cost we paid to ship the original order to you will be deducted from your refund, in addition to any return shipping expense you have elected to have us pay.

For example, if your order qualified for free shipping and we paid $8.50 to ship the package to you, that $8.50 will be deducted from your refund when the order is returned.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible after delivery.

Please include:

  • Your order number; and

  • Clear photographs showing the condition of the damaged item and, when applicable, the shipping packaging.

We review damaged orders on a case-by-case basis and will work with you toward a reasonable resolution.

Please do not discard the damaged product or packaging until we have had an opportunity to review the issue, as the carrier or shipping provider may require documentation.

If you purchased optional shipping protection with your order, please refer to the Shipping Protection Claims section below.

SHIPPING PROTECTION CLAIMS

If you purchased optional shipping protection with your order through Simply Shipping Protection, and the order is lost, damaged, or stolen during delivery, please use the File Claim link on our Shopify store to submit your claim.

For an approved shipping-protection claim, your order will be reshipped without requiring the original package or damaged product to be returned before the replacement is shipped.

Shipping-protection claims are handled separately from our standard return process. A shipping-protection claim does not require the customer to return the original package before a replacement is sent.

Shipping protection applies only when it was purchased with the applicable order and is subject to the requirements of the shipping protection program.

If you did not purchase shipping protection, standard shipping, return, refund, and damaged-order policies apply.

INCORRECT SHIPPING ADDRESS

Please carefully review your shipping address before completing your order.

If an order is shipped to an incorrect address because the address entered by the customer was incorrect, we must generally wait for the package to be returned to us before it can be reshipped.

This can happen, for example, when an incorrect address is automatically populated through a browser, device, or autofill feature.

If the incorrect address was provided by the customer:

  • The original shipping cost paid by Saving Face Skinspa Inc. is not refundable.

  • Any applicable return-to-sender shipping charges may be deducted from the refund or otherwise charged to the customer.

  • The customer will be responsible for the shipping cost required to reship the order to the correct address.

  • This reshipping charge applies even if the original order qualified for free shipping, because Saving Face Skinspa Inc. incurred the original shipping expense.

We will not require the customer to pay additional shipping when the incorrect address was caused by an error on the part of Saving Face Skinspa Inc. If the error was ours, we will work to correct it at our expense.

EXCHANGES

We may offer exchanges on eligible items on a case-by-case basis, subject to product availability.

If the requested replacement product is unavailable, we may issue a refund instead.

REFUND PROCESSING

Once your returned item has been received and inspected, we will determine whether it meets the requirements of this policy.

Approved refunds will be issued to the original payment method used for the purchase.

The time it takes for a refund to appear in your account may depend on your payment provider or financial institution.

NON-RETURNABLE ITEMS

Unless otherwise required by applicable law, products that have been used, opened, or are otherwise not in their original condition are not eligible for return.

For health, hygiene, and product-safety reasons, we may not accept returns of products that have been opened or used.

QUESTIONS

If you have questions about a return, refund, or exchange, please contact us:

Saving Face Skinspa Inc.

Email: Wendy@SavingFaceSkinspa.com

Phone/Text: 360-943-1700