Shipping policy

SHIPPING POLICY

Last Updated: September 2, 2026

Saving Face Skinspa Inc. is committed to getting your order to you as quickly and reliably as possible. Please review the information below regarding order processing, shipping, delivery, and shipping-related issues.

Order Processing

Orders are processed Monday through Friday, excluding holidays.

Most orders received before 2:00 PM Pacific Time are processed and shipped the same business day. However, same-day shipping is not guaranteed.

Please allow 24–48 business hours for order processing.

Orders placed after the 2:00 PM Pacific Time cutoff, on weekends, or on holidays will generally be processed on the next business day.

Once your order has shipped, you will receive an email confirmation containing your tracking information.

During periods of unusually high order volume, holidays, severe weather, or other circumstances outside our reasonable control, processing may take longer than the timeframes stated above.

Shipping Carrier

We currently ship domestic orders using UPS.

Once your package has been transferred to UPS, delivery timing is controlled by the carrier and may be affected by weather, transportation delays, operational disruptions, holidays, or other circumstances beyond our control.

Our ability to provide information about a package after it has been transferred to UPS is generally limited to the tracking information provided by the carrier.

A shipping estimate provided at checkout or by UPS is an estimate and is not a guarantee of delivery on a specific date.

Domestic Shipping Rates

Shipping rates and available shipping options are displayed at checkout based on the order and shipping destination.

Free Shipping — Retail Orders

Orders totaling $150 or more qualify for free standard domestic shipping.

Saving Face Skinspa Inc. pays the applicable shipping cost for qualifying orders.

If an order that originally qualified for free shipping is returned because of a customer-requested return, incorrect address, refused delivery, or another circumstance that is not the result of an error by Saving Face Skinspa Inc., the original shipping cost paid by Saving Face Skinspa Inc. may be deducted from any applicable refund, as described in our Return & Refund Policy.

If an order needs to be reshipped because of an incorrect address or another issue caused by the customer, the customer is responsible for the applicable reshipping cost.

Free Shipping — Professional Accounts

Professional accounts may qualify for free domestic shipping on orders totaling $349 or more, subject to the terms applicable to the account.

Saving Face Skinspa Inc. pays the applicable shipping cost for qualifying professional orders.

If a professional order that qualified for free shipping is returned for a reason that is not the result of an error by Saving Face Skinspa Inc., shipping costs may be deducted from any applicable refund.

If an order must be reshipped because of an incorrect address or another issue caused by the customer, the customer is responsible for the applicable reshipping cost.

Tracking Your Order

When your order ships, you will receive an email containing your tracking number.

Tracking information may take up to 24 hours to become active or display movement in the carrier's system.

Your order generally progresses through the following stages:

  1. Order received — You receive an order confirmation email.

  2. Order packed and shipping label created — Tracking information is generated and included in your shipping confirmation.

  3. Package transferred to UPS — UPS receives the package and begins tracking its movement.

  4. Package in transit — UPS updates tracking information as the package moves through its network.

  5. Package delivered — UPS records the delivery and may provide a delivery notification.

Tracking information is provided by UPS and may not update continuously while a package is in transit.

Delayed Shipments

Once a package has been transferred to UPS, delivery may take longer than the original estimate.

Shipping delays may result from circumstances including:

  • Weather;

  • Transportation disruptions;

  • High shipping volumes;

  • Holidays;

  • Carrier operational issues;

  • Address issues;

  • Service interruptions; or

  • Other circumstances beyond our reasonable control.

We cannot guarantee a specific delivery date.

If your tracking information indicates that a package is delayed, please allow the carrier an opportunity to complete delivery before contacting us. We will assist with shipping-related issues to the extent that we are able.

Packages Showing No Tracking Activity

If tracking information has not updated for several days, please contact us with your order number.

We will review the available tracking information and, when appropriate, work with UPS to investigate the shipment.

Because we do not control the carrier's network or tracking system, we cannot guarantee a particular resolution or timeframe for a carrier investigation.

Packages Marked “Delivered” but Not Received

If UPS tracking shows that a package has been delivered but you cannot locate it, please first check:

  • Your front door, porch, garage, side door, or other normal delivery locations;

  • With other household members;

  • With neighbors; and

  • Any delivery location or instructions associated with your address.

If you still cannot locate the package, please contact us as soon as possible with your order number.

We will review the available information and may assist with a carrier inquiry when appropriate.

Saving Face Skinspa Inc. is not responsible for packages that are lost or stolen after being confirmed as delivered to the address provided by the customer, except where otherwise required by applicable law.

Incorrect Shipping Address

Please carefully review your shipping address before submitting your order.

Saving Face Skinspa Inc. is not responsible for delivery problems resulting from an incorrect or incomplete address entered by the customer.

If an order has already shipped to an incorrect address, we generally must wait for the package to be returned before it can be reshipped.

If the incorrect address was provided by the customer, including through an autofill or saved-address feature:

  • The original shipping cost paid by Saving Face Skinspa Inc. is not refundable.

  • Any applicable return-to-sender shipping charges may be deducted from a refund or charged to the customer.

  • The customer is responsible for the shipping cost required to send the order to the corrected address.

  • This applies even when the original order qualified for free shipping.

If the shipping error was caused by Saving Face Skinspa Inc., we will correct the issue at our expense.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Your order number;

  • A description of the damage; and

  • Clear photographs of the damaged product and shipping packaging.

Please retain the product and packaging until we have had an opportunity to review the issue, as documentation may be necessary for a carrier claim.

Damaged shipments are handled according to the circumstances of the individual order and our Return & Refund Policy.

Undeliverable or Refused Packages

If a package is returned to us because it is undeliverable, refused, or cannot be delivered because of an incorrect or incomplete address provided by the customer, the original shipping cost and any return-to-sender charges may be deducted from any applicable refund.

If you would like the order reshipped, you will be responsible for the applicable reshipping cost.

If the package was returned because of an error made by Saving Face Skinspa Inc., we will work with you to resolve the issue.

International Shipping

Unless specifically stated otherwise at checkout, our shipping policy applies to domestic U.S. orders only.

If international shipping becomes available, additional terms regarding customs, duties, taxes, and international delivery will be provided before purchase.

Contact Us About Your Order

If you have a question about your shipment or believe there may be a problem with your order, please contact us:

Saving Face Skinspa Inc.

Email: Wendy@SavingFaceSkinspa.com

Phone/Text: 360-943-1700

Please include your name and order number when contacting us about an order so that we can assist you as quickly as possible.