Terms of service
TERMS OF SERVICE
Last Updated: September 2, 2026
These Terms of Service (“Terms”) govern your use of the online store and website operated by Saving Face Skinspa Inc., doing business as The Wendy Way (“Saving Face Skinspa,” “The Wendy Way,” “we,” “us,” or “our”).
By accessing or using our website, creating an account, placing an order, subscribing to a product or service, participating in our loyalty program, or otherwise using our online store, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or place an order.
1. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website in violation of any applicable federal, state, or local law;
- Attempt to gain unauthorized access to our website, systems, accounts, or data;
- Interfere with the operation, security, or functionality of the website;
- Use bots, spiders, crawlers, scrapers, automated tools, or other methods to access, collect, copy, monitor, or extract website content or data without our express written permission;
- Copy, reproduce, republish, distribute, modify, or create derivative works from our website content except as expressly permitted by us;
- Use our website or content to develop, train, operate, or improve a competing database, service, website, application, or commercial product without our express written permission;
- Attempt to circumvent any security or access restrictions; or
- Use another person's account or information without authorization.
We reserve the right to suspend or terminate access to our website or services if we believe these Terms have been violated.
2. Products and Product Information
We make reasonable efforts to provide accurate descriptions, images, ingredient information, pricing, and other product information.
However, product colors, textures, packaging, labeling, and appearance may vary slightly from images displayed on the website.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.
Product availability may change without notice.
3. Cosmetic and Skincare Disclaimer
Products sold through The Wendy Way are cosmetic and skincare products intended for their stated cosmetic purposes.
Information provided on our website is for general informational and educational purposes and is not medical advice, diagnosis, or treatment.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual results from skincare products may vary. We do not guarantee that any product will produce a particular result for a particular individual.
If you have a medical condition, known allergy, skin disorder, or concern about using a skincare product, consult an appropriately qualified healthcare professional before use.
4. Individual Use and Patch Testing
Customers are responsible for determining whether a product is appropriate for their individual use.
We recommend performing a patch test before applying a new skincare product more broadly, particularly if you have sensitive or reactive skin or known allergies.
Discontinue use if irritation, an allergic reaction, or other adverse reaction occurs and seek appropriate medical advice when necessary.
5. Orders and Order Acceptance
Placing an order through our website constitutes an offer to purchase the products in your order.
All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, unauthorized activity, pricing errors, inventory limitations, or violations of these Terms.
If we cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method.
We may limit quantities purchased by a customer, household, account, or transaction.
6. Pricing and Payment
Prices displayed on our website are subject to change without notice.
We reserve the right to correct pricing errors or other errors appearing on the website or in an order.
Applicable taxes, shipping charges, and other applicable fees may be added to your order at checkout.
Payment must be successfully authorized before an order is processed.
By submitting payment information, you represent that you are authorized to use the payment method provided.
7. Subscriptions and Recurring Purchases
Certain products may be available for subscription or recurring purchase through our store.
Subscription orders are administered through Appstle and may automatically renew according to the subscription schedule selected at checkout.
By enrolling in a subscription, you authorize recurring charges to your selected payment method according to the applicable subscription terms.
Subscription pricing, renewal frequency, and other applicable details will be presented at the time of enrollment.
You may manage or cancel your subscription according to the options and requirements provided through your customer account or subscription management portal.
Cancellation of a subscription does not necessarily cancel an order that has already been processed or submitted for fulfillment.
8. Shipping and Delivery
Shipping and delivery are subject to our current Shipping Policy, which is incorporated into these Terms by reference.
We currently ship orders using UPS.
Processing and delivery estimates are estimates only and are not guaranteed delivery dates.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather, natural disasters, service interruptions, or other events beyond our control.
Customers are responsible for providing an accurate and complete shipping address.
Additional shipping costs may apply when an order must be reshipped because an incorrect or incomplete address was provided by the customer.
9. Shipping Protection
Optional shipping protection may be offered at checkout through Simply Shipping Protection.
The cost of shipping protection is based on the order total and will be displayed at checkout.
When shipping protection is purchased, eligible claims may include packages that are lost in transit, damaged in transit, or stolen, subject to the applicable shipping protection program terms.
If an eligible claim is approved, the order may be replaced without requiring the original or damaged package to be returned before the replacement is shipped.
Customers who purchase shipping protection may submit a claim using the File Claim option provided through our store.
Shipping protection is optional. If shipping protection is not purchased, our standard shipping, return, refund, and replacement policies apply.
10. Returns, Refunds, and Cancellations
Returns, refunds, exchanges, and cancellations are governed by our current Return & Refund Policy and Cancellation Policy.
Those policies are incorporated into these Terms by reference.
Please review the applicable policy before submitting a return, refund, exchange, or cancellation request.
11. Wholesale and Professional Purchases
We may offer professional or wholesale purchasing opportunities from time to time.
Wholesale or professional purchases may be subject to separate pricing, eligibility requirements, minimum order requirements, payment terms, shipping terms, and other conditions.
We reserve the right to approve, deny, suspend, or terminate wholesale or professional purchasing privileges.
If wholesale or professional purchasing is available, additional terms provided at the time of account approval or purchase may apply.
12. Resale of Products
Products purchased through The Wendy Way are intended for the purchaser's own use unless the purchaser has been expressly authorized by us as an approved wholesale or professional account.
Unauthorized resale, redistribution, repackaging, relabeling, or representation of our products as another person's or company's products is prohibited.
Approved wholesale customers may resell products only in accordance with any applicable wholesale terms and requirements provided by us.
13. Intellectual Property
All content appearing on our website, including but not limited to:
- Text;
- Product descriptions;
- Photographs;
- Graphics;
- Logos;
- Product names;
- Designs;
- Videos;
- Educational materials;
- Website layout and design; and
- Other original materials
is owned by or licensed to Saving Face Skinspa Inc. unless otherwise stated.
This content is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our content without our prior written permission.
14. Trademarks and Brand Materials
The Wendy Way, Saving Face Skinspa, and associated names, logos, product names, branding, graphics, and other marks may constitute trademarks, trade names, or proprietary materials belonging to Saving Face Skinspa Inc. or their respective owners.
Nothing on our website grants you a license or right to use our trademarks or brand materials without our prior written permission.
15. Customer Reviews and User Content
We may provide customers with opportunities to submit reviews, comments, photographs, feedback, testimonials, or other content (“User Content”).
By submitting User Content, you represent that:
- You own or have the necessary rights to submit the content;
- The content does not violate the rights of another person or entity;
- The content is not unlawful, fraudulent, misleading, defamatory, obscene, or otherwise inappropriate; and
- The content does not contain malicious software or other harmful material.
By submitting User Content, you grant Saving Face Skinspa Inc. a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, modify, and otherwise use that content in connection with our business, website, marketing, products, and services.
We reserve the right to remove User Content that we believe violates these Terms or is otherwise inappropriate.
16. Loyalty Program
The Wendy Way offers a customer loyalty program administered through Smile.io (“Loyalty Program”).
By joining or participating in the Loyalty Program, you agree to these Terms.
Earning Points
Customers may currently earn loyalty points through the following activities:
- Place an order: Earn 2 points for every $1 spent on qualifying purchases. Points are calculated based on the purchase amount excluding taxes and shipping charges.
- Sign up: Receive 100 points for joining the Loyalty Program.
- Celebrate a birthday: Receive 100 points for a qualifying birthday reward.
- Like us on Facebook: Receive 50 points for completing this activity.
Earning opportunities and point values may be changed, added, or removed at our discretion.
Redeeming Points
Currently, 100 loyalty points may be redeemed for $2 off an order.
Rewards and redemption options are subject to the requirements displayed through the Loyalty Program at the time of redemption.
Loyalty points and rewards have no cash value and may not be sold, transferred, exchanged for cash, or otherwise assigned to another person.
Points Expiration
Loyalty points currently do not expire.
We reserve the right to change this policy in the future and will update the Loyalty Program terms accordingly.
Referral Program
The Wendy Way currently offers a customer referral program.
A referred new customer may receive a $10 off coupon toward their first purchase. The referred customer's coupon:
- Applies to the entire order;
- Has no minimum purchase requirement; and
- Is valid for a one-time purchase.
A referring customer may receive a $10 off coupon after the referred customer completes their first order. The referring customer's coupon:
- Applies to the entire order;
- Requires a minimum purchase of $10; and
- Is valid for a one-time purchase.
There is currently no limit on the number of successful referrals a customer may make.
Referral rewards are provided only after the referred customer completes their first order through the applicable referral process.
Referral links may be shared through the sharing options provided by the Loyalty Program, which currently include Facebook, X, and email.
Referral links may not be used for spam, misleading advertising, unauthorized commercial promotion, or other abusive activity.
We may cancel referral rewards or restrict participation if we determine that referrals have been generated through fraudulent or abusive means.
Returns, Refunds, and Loyalty Points
If an order that generated loyalty points is subsequently returned, refunded, or otherwise reversed, the points associated with the refunded purchase may be adjusted or removed from the customer's Loyalty Program account.
If a customer returns merchandise after redeeming loyalty points or a Loyalty Program reward, the value of the reward may be taken into consideration when calculating the refund.
Professional and Wholesale Purchases
Loyalty Program eligibility and rewards may differ for professional, wholesale, or other non-retail purchasing arrangements.
Unless specifically stated otherwise, participation in the retail Loyalty Program does not guarantee that loyalty points or rewards will apply to professional or wholesale purchases.
Program Abuse
We may investigate activity that appears to involve fraud, abuse, manipulation, multiple accounts created for the purpose of obtaining additional rewards, unauthorized referral activity, or other misuse of the Loyalty Program.
To the extent permitted by law, we may cancel or reverse points or rewards, cancel referral rewards, suspend or terminate participation, or restrict access to the Loyalty Program when we reasonably believe the program has been misused.
Changes to the Loyalty Program
We may modify the Loyalty Program from time to time, including point-earning opportunities, point values, available rewards, referral rewards, eligibility requirements, redemption requirements, or other program features.
We may also suspend or discontinue the Loyalty Program.
Smile.io
The Loyalty Program is administered using Smile.io. Participation in the Loyalty Program may involve Smile.io's technology and services and is subject to the functionality available through the platform.
17. Third-Party Services and Links
Our website may use or integrate with third-party services, applications, platforms, payment processors, shipping providers, or other technology providers.
These may include, without limitation, Shopify, Appstle, Smile.io, Simply Shipping Protection, payment providers, and other services used to operate our business.
Your use of third-party services may be subject to those providers' own terms and policies.
We are not responsible for the content, policies, availability, security, or practices of third-party websites or services that we do not control.
Our website may also contain links to third-party websites. These links are provided for convenience and do not constitute an endorsement or guarantee of those websites.
18. Prohibited Activities
In addition to the restrictions described elsewhere in these Terms, you may not use our website or services to:
- Engage in fraudulent activity;
- Attempt to obtain products, discounts, rewards, or services through deception;
- Use stolen or unauthorized payment information;
- Conduct unauthorized security testing;
- Introduce malicious code, viruses, or other harmful material;
- Interfere with website functionality;
- Scrape, crawl, harvest, or extract website information without written permission;
- Reverse engineer or attempt to obtain source code from our website or services;
- Impersonate another person or entity;
- Violate another person's intellectual property, privacy, or other rights;
- Abuse promotional offers, loyalty rewards, referral programs, or discount codes; or
- Engage in any activity that could reasonably harm our business, website, customers, or systems.
19. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website, products, services, and content are provided on an “as is” and “as available” basis.
We do not warrant that:
- The website will always be available or uninterrupted;
- The website will be free from errors or defects;
- Website content will always be complete or current;
- Products will produce a particular result for every customer; or
- The website or its servers will always be free of harmful components.
Nothing in these Terms is intended to exclude any warranty or consumer protection right that cannot legally be excluded under applicable law.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Saving Face Skinspa Inc., The Wendy Way, and their owners, officers, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our website, products, services, or these Terms.
To the maximum extent permitted by law, our total liability arising out of or relating to a particular product, order, service, or claim will not exceed the greater of:
(a) the amount you actually paid for the product, order, or service giving rise to the claim; or
(b) $100.
This limitation does not apply to liability that cannot legally be limited or excluded under applicable law.
21. Indemnification
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Saving Face Skinspa Inc., The Wendy Way, and their owners, officers, employees, contractors, agents, affiliates, and service providers from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to:
- Your violation of these Terms;
- Your misuse of our website, products, or services;
- Your violation of applicable law; or
- Your violation of another person's rights.
22. Suspension or Termination
We may suspend or terminate your access to our website, customer account, Loyalty Program, subscription, or other services if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive activity, or otherwise created a risk to our business or customers.
Termination or suspension does not eliminate obligations that arose before termination.
23. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-law principles.
Any legal action arising from or relating to these Terms or your use of our website will be subject to the applicable courts located in Washington State, unless otherwise required by applicable law.
24. Changes to These Terms
We may update or modify these Terms from time to time.
When we make changes, we will update the “Last Updated” date at the beginning of these Terms.
Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.
25. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
26. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Cancellation Policy, and any other terms expressly incorporated by reference, constitute the agreement between you and Saving Face Skinspa Inc. concerning your use of our website and online store.
These Terms supersede prior versions of our online terms concerning the same subject matter.
27. No Medical or Professional Liability
Nothing on our website, in our product descriptions, educational content, marketing materials, or other communications constitutes medical advice or creates a doctor-patient, esthetician-client, or other professional relationship.
Saving Face Skinspa Inc. does not provide medical diagnosis or medical treatment through this website.
Customers are responsible for determining whether products are appropriate for their individual circumstances and should seek advice from an appropriately qualified professional when necessary.
28. Contact Us
If you have questions regarding these Terms or our online store, please contact us:
Saving Face Skinspa Inc.
The Wendy Way
Email: Wendy@SavingFaceSkinspa.com
Phone/Text: 360-943-1700